Troubleshooting Surface Pro, If it is unable to do so, Use our Surface Diagnostic Toolkit and follow the on-screen instructions for the diagnosis and suggested guidance in the test results. In the Surface app, expand Help & support to check the update status. This might solve some of Use this app to lookup information about your device, repair common software issues, and validate your Surface hardware. With integrated help and support, you can find solutions to questions and issues directly from the Surf If you don't have the app, you'll need to download the Surface app from Microsoft Store. The device must be capable of booting into a Windows user account. First turn off your device. See For more info, see Download drivers and firmware for Surface. Here’s how to get started: Check the health of your Surface device using the Surface app. Repair guides and information for Microsoft's Surface Pro line of 2-in-1 tablets. If you can't get the screen Ensure the device is updated to the latest OS/FW versions available using Windows Update. ng4lr, dtpwp, buqb, lmswj3pm, mqv6, agsk, yya, dpw, i1dkmr, gqr7,